Chief, ICMS

The Service is always looking for talented and skilled individuals to join our team. Diversity is not only part of the Service’s culture it is a core business strategy. We are building a workforce which is representative of the Canadian society and our programs and policies are designed to foster diversity and inclusion.

Important: Do not discuss your application with others (including on social media) besides your partner, or close family members - who should also be reminded about the need to be discreet.

Reference Number


Closing Date

2018-01-24 APPLY ON-LINE

Job Summary

The Chief, Internal Conflict Management Services is responsible for the supervision of ICMS practitioners and for the delivery of informal conflict management services to the organization's resources at all levels.

Key Responsibilities:

  • Manage the activities of the Unit by planning, developing, monitoring and revising plans/ objectives and projects, directing subordinates and evaluating work performance. 
  • Manage the ICMS program by directing activities in NHQ and to Regional/District offices by selecting local external expert resources to provide services as required.  
  • Analyse complex information and provide related advice, guidance, options and interpretations to management and employees. 
  • Develop, implement and monitor the Service's ICMS program by making recommendations and implementing changes to the related policies and procedures and providing regular reports to the Executive. 
  • Control the section budget by planning, reviewing and advising on expenditures, monitoring the costs for external service providers to ensure compliance with the terms and conditions of the contract, and making adjustments as required to ensure continued services. 
  • Develop and implement a variety of related awareness and training activities with respect to informal conflict management. 
  • Develop and update tools/information by researching and analysing a wide variety of best practices in the area of conflict management.  
  • Liaise with other federal departments and agencies through interdepartmental committees, as well as internally with the Employee Association and the Union.


Undergraduate degree* and seven (7) years of relevant experience**

*Education: Candidates must possess an undergraduate degree with a specialization in one of the following disciplines: human resources management, labour or industrial relations, psychology, public or business administration, adult education, social sciences, sociology, communication, law, conflict resolution/management or in a related field. The educational program must be from an accredited learning institution recognized in Canada.

A minimum of 150 hours of Informal Conflict Management or alternative dispute resolution training at a recognized institution.

The educational program must be from an accredited learning institution recognized in Canada.

NOTE: Higher level of relevant education (i.e.: Masters or Doctorate) may be recognized as experience.


*Relevant experience is defined as working in dispute resolution or conflict management in a workplace setting.

Candidates must also possess the following experience:

  • Three (3) years of experience in managing an overall workplace informal conflict management services program, including developing project plans, program monitoring and maintenance of associated budgets.
  • Recent1 experience in mediating complex situations involving individuals and work groups and in leading facilitated discussions and group interventions.
  • Significant2 experience in providing advice to both employees and management on strategies to prevent or manage workplace conflict.
  • Significant2 experience in the analysis and interpretation of workplace policies, practices and standards or guidelines.
  • Recent1 and significant2 experience in the development and delivery of information sessions and training sessions on conflict management.
  • Two (2) years’ experience in supervising staff who provide the following services: mediation, facilitated discussions and group interventions.

1Recent experience is defined as experience acquired within the last five (5) years.

2Significant experience is defined as the depth and breadth of experience that would normally be acquired by a person in a position where the performance of these duties constitutes his or her main functions over a five (5) year period.


  • Development and delivery of presentations and training materials related to conflict management services.  
  • Experience working in an environment focused on workplace health and wellness.


Communication, leadership, values and ethics, teamwork and behavioural flexibility.

Who Can Apply

Canadian citizens eligible for a Top Secret security clearance.

Security Requirements

Candidates must be eligible to receive a Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important that you adhere to a zero tolerance illegal drug use from the time you submit your application.

Language Requirements

Bilingual imperative (CBC/CBC).

NOTE: For bilingual imperative positions, offers will be made to qualified candidates who meet the linguistic requirements.

Salary Range

$85,470 - $104,030 per year (under review). Salary is commensurate with qualifications and experience.

We Also Offer

Organized and recreational sports activities, on-site fitness facility, full service cafeteria, and bus route service within proximity.


Ottawa (Ontario)

Employment Conditions

Indeterminate (permanent) position with a one (1) year probation.

How To Apply

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

If you meet these requirements, you may submit your candidacy by clicking Apply Now and quote reference 16-968-09-064 in your cover letter.


CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to Employment Equity and encourages the equitable participation of all Canadians. If your application is retained and you require any special accommodation during the selection process, please advise us. The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.