External Communications Centre Officer

The Service is always looking for talented and skilled individuals to join our team. Diversity is not only part of the Service’s culture it is a core business strategy. We are building a workforce which is representative of the Canadian society and our programs and policies are designed to foster diversity and inclusion.

Important: Do not discuss your application with others (including on social media) besides your partner, or close family members - who should also be reminded about the need to be discreet.


Reference Number

17-968-05-053

Closing Date

2017-12-22 APPLY ON-LINE

Job Summary

  • Scheduling the workload to meet time sensitive deadlines to expedite delivery by categorizing messages according to their urgency and destination time zone.
  • Performing maintenance on all systems and on all communication links.
  • Recommending and proposing new internal procedures to increase productivity and quality of services performed by the External Communications Centre (ECC).
  • Engaging in the verification of messages received/sent to the ECC to ensure they comply with the established procedural security standards and recommend corrective measures when appropriate.
  • Responding to queries made by CSIS internal and external clients and suggesting solutions to resolve their problems.
  • Administering and maintaining the main ECC email account to ensure the process of all incoming and outgoing message traffic is proper and performed in a timely fashion.
  • Communicating daily with CSIS Officers stationed abroad, respond to their queries and provide help desk support when required.
  • Monitoring and maintaining multi-level secure communication links and ensure all COMSEC security integrity is adhered to.

Education

  • College diploma and (2) two years of experience

The educational program must be from an accredited learning institution recognized in Canada.

NOTE: Any higher level of education could be recognized as experience.


Experience

  • Experience providing client services
  • Experience in working in a computer-based environment

Assets

  • Courses in the informatics discipline
  • Experience working in a telecommunications environment

Competencies

  • Organizational/Multi-tasking skills
  • Adaptability/Flexibility
  • Rigour
  • Teamwork
  • Client service
  • Communication

A written examination combined with a competency based interview will be used for the assessment of candidates.

Various tools (such as a cover letter, emails and the written exam) may be used to assess written communication skills.


Who Can Apply

Canadian citizens eligible for a Top Secret security clearance.


Security Requirements

Candidates must be eligible to receive a Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offence. Drug use is an important factor considered in your reliability and suitability assessment during the selection process; therefore, it is important that you adhere to a zero tolerance illegal drug use from the time you submit your application.


Language Requirements

  • Bilingual imperative (BBB/BBB)

NOTE: Offers will be made to qualified candidates who meet the linguistic requirements.


Salary Range

$51,930 to $63,180 per year (under review)


We Also Offer

Organized and recreational sports activities, on-site fitness facility, full service cafeteria, and bus route service within proximity.


Location

Ottawa (Ontario)


Employment Conditions

  • Term position of twelve (12) months, with the possibility of an extension and/or indeterminate employment after eighteen (18) months.
  • Applicants must be willing to work shifts and may be required to work on a 24/7 rotational basis.
  • Flexibility is required in relation to the work schedule that may extend beyond core hours of work based on operational requirements.

How To Apply

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

If you meet these requirements, you may submit your candidacy by clicking Apply Now and quote reference 17-968-05-053 in your cover letter.


Notes

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to Employment Equity and encourages the equitable participation of all Canadians. If your application is retained and you require any special accommodation during the selection process, please advise us. The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.