Pay and Benefits Specialist

The Service is always looking for talented and skilled individuals to join our team. Diversity is not only part of the Service’s culture it is a core business strategy. We are building a workforce which is representative of the Canadian society and our programs and policies are designed to foster diversity and inclusion.

Important: Do not discuss your application with others (including on social media) besides your partner, or close family members - who should also be reminded about the need to be discreet.

Reference Number


Closing Date

2018-01-24 APPLY ON-LINE

Job Summary

  • Co-ordinate and administer pay and benefits services by counselling, documenting and advising employees and by applying policies and guidelines.
  • Research and analyze case-specific data and information by establishing the requirements of legislation/regulations, pension and insurance plans, policies, procedures, programs, directives, collective agreement and other governing authorities and prepare summaries.
  • Co-ordinate the continuation of employee benefits and deductions by communicating orally or in writing with the other departments.
  • Research and assess Treasury Board (TB) and Public Works and Government Services Canada (PWGSC) policies, directives and regulations by ensuring their application to CSIS where required.
  • Analyze and exchange case-specific information and data with associates and representatives of federal and external organizations, such as insurance and financial organizations, and with clients' representatives to facilitate and resolve specific issues/questions.
  • Provide counselling and guidance to employees of all levels, their families and/or their representatives on different options available in various situations (resignations, lay-offs, life insurance plans, disability insurance, divorce/separation and garnishment).
  • Organize and control a work load by meeting deadlines in an efficient manner, setting priorities, conducting peer verification and ensure accuracy of data.
  • Initiate transactions such as leave, pay adjustments, appointments, transfers actions, pension and insurance plans by obtaining data from a variety of sources and determine/calculate entitlements, options, and obligations by preparing and issuing/submitting data, information, and responses.
  • Participate on projects by providing input such as system improvement initiatives, development, testing and implementation of our internal human resources systems.


  • Undergraduate degree or College diploma and two (2) years of recent experience administering pay and benefits to employees of the federal public service, including pay and benefits administration using the Phoenix pay system.


  • Undergraduate degree and three (3) years of experience*; or
  • College diploma and four (4) years of experience*; or
  • High school diploma and five (5) years of experience*

* Experience administering pay and benefits to employees of the federal public service prior to February 2016.


Candidates must also possess:

  • Experience in client service as a resource person.
  • Experience in research and application of related policies and standards.
  • Experience using the Phoenix pay system will be considered an asset.


Adaptability/Flexibility, Analytical skills, Client Service, Problem Solving, Rigour

Who Can Apply

Canadian citizens eligible for a Top Secret security clearance.

Security Requirements

Candidates must have no criminal record and must be able to obtain Top Secret security clearance. This process involves a security interview, a polygraph test, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important that you adhere to a zero tolerance illegal drug use from the time you submit your application.

Language Requirements

Bilingual imperative (BBB/BBB)

Salary Range

  • $58,680 - $71,380 per year (under review).

Salary is commensurate with qualifications and experience.

Some relocation expenses may be reimbursed by the Service.

We Also Offer

Organized and recreational sports activities, on-site fitness facility, full service cafeteria, and bus route service within proximity.


Ottawa, Ontario

The Pay and Benefits Group of CSIS will not be transferred to Miramichi, New Brunswick and is part of the Phoenix Direct Entry Organizations.

Employment Conditions

Indeterminate employment and term positions with the possibility of extension or an indeterminate employment.

How To Apply

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

If you meet these requirements, you may submit your candidacy by clicking Apply Now and quote reference 15-968-06-056 in your cover letter.


CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system and staffing process.

CSIS is committed to Employment Equity and encourages the equitable participation of all Canadians.  If your application is retained and you require any special accommodation during the selection process, please advise us. The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.