Technologist – Operational Support

The Service is always looking for talented and skilled individuals to join our team. Diversity is not only part of the Service’s culture it is a core business strategy. We are building a workforce which is representative of the Canadian society and our programs and policies are designed to foster diversity and inclusion.

Important: Do not discuss your application with others (including on social media) besides your partner, or close family members - who should also be reminded about the need to be discreet.


Reference Number

16-968-08-037

Closing Date

2018-02-14 APPLY ON-LINE

Job Summary

Technologists use their expertise and leading-edge technologies to solve complex problems and to advance investigative initiatives. They work at the forefront of technology and innovation to create and support tools and programs to enhance intelligence collection.

Collaboration, expertise and communication are the key criteria sought after for creating new solutions, systems, platforms and tools, or to creatively integrate existing (commercially off the shelf) technologies with the end goal of advancing investigations.

Candidates will provide high-quality, timely and professional services and technical support in a highly dynamic and changing environment. Implementing specialized equipment, they will train others in equipment use, satisfy field operations requirements, prepare reports, familiarize non-technical people with technical capabilities, and conduct hands-on work.

Key Responsibilities may include:

  • Provide leadership and advice on major assigned projects/plans/activities, budgetary and policy/procedural issues, including the acquisition, planning, development, implementation, documentation and evaluation needed for their completion.
  • Research, evaluate and test new technologies, tools and procedures in order to support the development, evaluation, and planning of operational capabilities and recommend future developments to maintain and improve intelligence gathering capabilities.
  • Administer and resolve complex problems/issues/contracts by researching, analysing and providing advice, or liaising with other resources, as required.
  • Provide direct input for technical and operational plans, in close consultation and cooperation with clients and colleagues.
  • Prepare detailed documents on issues pertaining to branch projects by gathering information and data, conducting analysis and preparing reports and assessments of technology gaps and opportunities.
  • Provide training and support to clients and colleagues to maintain and improve technical capabilities for the Service.
  • Assess information and provide operational support to meet managerial and operational requirements for plans, policies and budgetary needs in accordance with Service requirements.
  • Liaise with government agencies both national and international, representing the Service in the exchange of information, techniques and/or analysis and develop and maintain contacts in various technologies and all related areas.

Education

  • Undergraduate degree* and three (3) years of relevant experience**
    •  
      • Underfill – one (1) year of relevant experience**
  • Technologist diploma* or Professional technologist equivalency designation and four (4) years of relevant experience**
    •  
      • Underfill – two (2) years of relevant experience**

*Education: Computer science, electrical, electronics, network security, telecommunications or engineering. The educational program must be from an accredited learning institution recognized in Canada.
 
UNDERFILL:  An individual development plan will be established for the successful candidate, depending on qualifications and experience of the employee. 

NOTE: Higher level of relevant education (i.e.: Masters or Doctorate in a relevant field) may be recognized as experience.


Experience

**Relevant experience is defined as recent1 experience in one or more of the following: networking and network security, internet hosted infrastructure and protocols, and software operating systems.

1 Recent experience is defined as having worked directly with the technologies within the last three (3) years.

Candidates must also possess:

  • A minimum of one (1) year of experience in analyzing requirements and providing advice and recommendations (written and oral) on technical matters to various audiences such as clients and management;

 

In addition to the above criterion, candidates must possess a minimum of one (1) year of experience per requirement on any three (3) of the following requirements:

  • Experience in the evaluation, configuration, customization and integration of hardware and networks (operating systems, virtual machines, desktop machines and/or servers);
  • Experience assessing offensive and defensive security capabilities of technologies (including vulnerabilities assessments);
  • Experience assessing, configuring and troubleshooting IP based networks, network security (switches, routers, firewall, IDS/IPS, PSPs) and conducting network protocol analysis;
  • Experience in writing advanced scripts (UNIX/LINUX, Mac OS, Windows and Virtualization);
  • Experience with security focused setup, management and lock-down of Internet hosted infrastructure (dedicated servers, Virtual Private Servers, Cloud technologies);
  • Experience analyzing desktop and mobile platform internals;
  • Experience with software encryption;
  • Experience troubleshooting software and/or hardware issues by analyzing log data.

Assets

In addition to the core experience requirements listed above, ideal candidates may bring experience in any of the following areas:

  • Experience applying software development methodologies;
  • Experience in directly supporting critical systems requiring high availability in accordance with industry standards;
  • Experience eliciting, writing, and managing requirements, identifying acceptance criteria, analyzing business value and technical needs, and managing client relationships;
  • Experience providing training on highly technical subject matter to non-technical audiences;

 

A written examination will be administered for the evaluation of candidates.


Competencies

Communication, Collaboration, Adaptability/Flexibility, Organizational Skills/Multitasking, Problem Solving.


Who Can Apply

Canadian citizens eligible for a Top Secret security clearance.


Security Requirements

Candidates must be eligible to receive a Top Secret security clearance. The process involves a security interview, a polygraph, and a background investigation that includes credit and financial verifications. The use of illegal drugs is a criminal offense. Drug use is an important factor considered in your reliability and suitability assessment during the selection process. Therefore it is important that you adhere to a zero tolerance illegal drug use from the time you submit your application.


Language Requirements

Various language requirements:

  • English Essential (EE/AE)
  • Bilingual Imperative (BBB/BBB)
  • Bilingual Non-Imperative (BBB/BBB)

 

NOTE: For bilingual imperative positions, offers will be made to qualified candidates who meet the linguistic requirements. For bilingual non-imperative positions, offers will be conditional upon meeting the linguistic requirements within two (2) years of appointment. 


Salary Range

$75,330 to $91,650 per year (under revision).

Underfill: $66,280 to $80,650 (under revision).

Salary is commensurate with qualifications and experience.

The positions are designated CS; therefore, the employee may be eligible for a terminable allowance of 7% of the annual salary (4% at the underfill level).


Location

Ottawa (Ontario)


Employment Conditions

Term and indeterminate (permanent) positions with a one (1) year probation.


How To Apply

Applicants must clearly demonstrate in their application how they meet each Education and Experience criteria. Failure to do so will result in the applicant being screened out of the career opportunity.

If you meet these requirements, you may submit your candidacy by clicking Apply Now and quote reference 16-968-08-037 in your cover letter.


Notes

CSIS is a separate employer and is not subject to the Public Service Employment Act (PSEA). CSIS has its own classification, compensation system, and a different staffing regime. As such, we use a different staffing process and terminology.

CSIS is committed to Employment Equity and encourages the equitable participation of all Canadians. If your application is retained and you require any special accommodation during the selection process, please advise us. The personal information provided in your application is protected under the Privacy Act and will be held in Personal Information Bank SIS/P-PU-025.

We thank all applicants for their interest in CSIS. However, only those who are selected for further consideration will be contacted.